Last updated: August 2026
Paid plans, domain registrations, SSL certificates and add-on services are billed in advance on a monthly or annual basis, as selected at checkout. By providing a payment method you authorize Incolis to charge the applicable fees for each cycle until you cancel or downgrade.
Subscriptions and domain registrations renew automatically at the end of each term to avoid service interruption. You can disable auto-renew at any time from your account dashboard before the renewal date.
Except where required by law, payments are generally non-refundable. We may, at our discretion, issue a refund in the following cases:
Domain registrations and SSL certificate issuances are treated as fulfilled digital services upon completion and are non-refundable once provisioned. Renewal fees are non-refundable.
We reserve the right to change pricing with at least 30 days notice. Price changes do not affect the current billing term already paid.
If a payment fails, we will retry and may suspend or downgrade the affected services until the balance is settled. You remain responsible for all amounts owed.
Last updated: August 2026
When you register a domain through Incolis, we act as a registrar or reseller. Domain availability is not guaranteed until the registration is fully processed and confirmed.
You are the registered owner of domains you purchase, subject to applicable registry rules. Transfers to another registrar may be subject to a 60-day lock after registration or previous transfer, and any outstanding balance must be cleared first.
For domains you register through Incolis, we manage the standard DNS records (A, www, mail, MX, SPF, DKIM, DMARC) on your behalf. For domains you bring from another provider, you are responsible for configuring DNS at that provider. Incorrect DNS configuration may result in downtime, mail delivery failure, or loss of service, for which Incolis is not liable.
Expired domains enter a redemption grace period during which recovery fees may apply. If not renewed, the domain may be released and registered by a third party. Incolis is not responsible for domains lost due to non-payment.
Domains must not be used for phishing, trademark abuse, illegal content, or to impersonate other entities. We may suspend or cancel abusive domains without refund.
Last updated: August 2026
Business email is provided on a per-mailbox, per-storage basis (Starter 5GB / Pro 50GB plans). You are responsible for the content transmitted through your mailboxes and must comply with anti-spam laws.
Mailboxes must not be used to send unsolicited bulk mail, malware, or illegal content. We may suspend email service that harms deliverability for other users. Storage limits are enforced per plan.
To send and receive mail reliably, your domain must have valid MX, SPF, DKIM and DMARC DNS records.
SSL certificates (including free Let's Encrypt certificates) are issued to domains you own or control. Certificates auto-renew when enabled; you are responsible for keeping domain control valid so renewal can succeed.
We may revoke a certificate if the domain is no longer verified, if it was issued on false premises, or if required by a certificate authority or applicable law.
Last updated: August 2026
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including fitness for a particular purpose or uninterrupted operation.
To the maximum extent permitted by law, Incolis shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, revenue, or profits, arising out of your use of the Service.
Our total aggregate liability for any claim relating to the Service shall not exceed the amount you paid to Incolis in the twelve (12) months preceding the event giving rise to the claim.
You agree to indemnify and hold Incolis harmless from any claims, losses, or damages arising from your use of the Service, your content, or your violation of these policies.
Last updated: August 2026
All trademarks, logos, software, designs, and content provided by Incolis remain our property or that of our licensors. You may not copy, modify, or redistribute them without permission.
You retain all rights to the content you upload, deploy, or send through the Service. By using the Service you grant Incolis a limited license to store, process, and transmit that content solely to operate and improve the Service.
We respond to valid copyright infringement notices. If you believe content on Incolis infringes your copyright, contact us with identification of the work, the infringing material, and your authority to act. We may remove or disable access to alleged infringing content.
If you believe material was removed in error, you may submit a counter-notice. We will restore content where legally required.
Last updated: August 2026
We implement reasonable technical and organizational measures to protect your data, including encryption in transit (TLS/SSL) and access controls. No system is completely secure, and we cannot guarantee absolute security.
We process personal data as described in our Privacy Policy and only for the purposes of providing and improving the Service, complying with law, and protecting our rights.
In the event of a security incident affecting your personal data, we will notify affected users and relevant authorities as required by applicable law.
Incolis complies with applicable data protection regulations and may process data in multiple jurisdictions. By using the Service you consent to such processing.
You are responsible for safeguarding your credentials and enabling available protections such as strong passwords. Notify us immediately of any unauthorized account activity.
Last updated: August 2026
If you have any questions about these policies, your data, or a takedown request, you can reach us through the following channels:
We aim to respond to all legitimate inquiries within a reasonable timeframe, typically within 30 days.
Last updated: August 2026
By accessing and using Incolis ("the Service"), you accept and agree to be bound by the terms and provision of this agreement.
Incolis is a cloud platform that provides deployment and hosting services for web applications, static sites, and other digital content.
To use certain features of the Service, you must register for an account. You are responsible for:
You agree not to use the Service to:
We strive to maintain high availability but do not guarantee uninterrupted service. We may perform maintenance that temporarily affects service availability.
Paid plans are billed monthly or annually as selected. All fees are non-refundable except as required by law. We reserve the right to change pricing with 30 days notice.
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
The Service and its original content remain the property of Incolis. You retain ownership of content you upload to the Service.
We may terminate or suspend your account for violations of these terms. You may terminate your account at any time through your account settings.
Incolis shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.
For questions about these Terms of Service, please contact us at legal@incolis.com